Quality guidelines / Guarantee
Our raw materials are tested for harmful substances according to the strict guidelines of the QuL
In the process, we use the latest analysis technology to check for around 240 relevant pollutants. This examination of the individual materials usually takes place annually.
Thanks to the good, long-standing relationships with our suppliers and the corresponding knowledge of the origin and routes of the materials, we can be sure that we work with clean, naturally pure material. Our end products are certified by the ECO Institute Germany.
Ecologically correct use of materials is guaranteed by two aspects of our products.
On the one hand, with regard to production, our suppliers themselves are interested in designing the processing in such a way that clean goods that withstand testing are produced. On the other hand, the materials are used in quality mattresses/futons over such a long period that an ecologically reasonable result is achieved, even if some of the materials have been shipped halfway around the world. In addition, all our natural materials are, of course, made from renewable raw materials.
The aspect of ecological or biological consideration is difficult to distinguish since it is basically the same thing.
In the end, we do what is appropriate to the best of our knowledge and conscience to create good, inexpensive, and ecological products. All our manufactured products are certified by eco Institut, Cologne.
We offer cotton from kbA/organic cotton (controlled organic cultivation) because conventional cotton cultivation - in monocultures - is an ecological disaster.
We take new wool (Alpenland quality)) from Lower Austria, from shepherds who lead their herds from meadow to meadow just like in old times.
Our natural latex is made of 100% natural rubber, without additives/extenders, from plantation cultivation in Indonesia.
Our woven upholstery fabrics (satin) are woven in the Münsterland region by a highly respected and modern weaving mill according to the highest environmental standards. The knitted cloths come from Saxony (double cloth) and Baden (velour)), where they are also produced with the latest technology. We are not yet 100% satisfied with all parts of the product development but we are working on meeting our own requirements. For a small company, this is a big task and therefore needs time, patience, and continuity.
In any case: we guarantee you natural, uncontaminated goods that will give you pleasure.
Through the careful handling of our fine products, you are also guaranteed the highest level of craftsmanship. Two returns due to a lack of quality in three years (that's how long we sell directly / online), that speaks for itself. One case was a knitting fault in the fabric, the other a sewing/cutting fault. In two other cases, we replaced a mattress core because it was once too soft and once too firm.
However, we are economical with the announcement of promising guarantees that are effective in advertising, because we do not want to compare with the sometimes dubious guarantee statements of the big industry.
However, we are careful not to advertise our guarantee promises in a way that is too blatant, because we do not want to compare them with the sometimes dubious guarantee statements of the big industry
For us, the following applies: if customers contact us, no matter whether it is a complaint about quality or because they need to change the mattress for personal reasons, we always find a good, customer-friendly solution.
Based on our high-quality standards, we are happy to offer you a 10-year guarantee on the excellent function of your mattress.
Please feel free to contact us in confidence at any time if something should be wrong.