Order / Purchasing Process
Order
For ordering your desired product you have the following options:
By website: Put the product into your shopping cart and fill out the required information by going through the steps - it's simple and without risk.
You can put different products and product options into your shopping cart or remove them again if you wish to.
If you ordered something by mistake, you still have the option to delete the order.
Upon completion of your order an order confirmation / invoice is sent to you automatically.
By e-mail: You can simply send us an email telling us which products you would like to order, your delivery address as well as your phone number. We will return an email with the order confirmation.
By fax / phone: We also allow orders by fax or by phone:
FAX: +49 231 5898 1129 | TEL: +49 231 5898 1120.
Afterwards, you will receive the order confirmation by email, fax or by post.
The order confirmation include all information regarding payment, the final price and the expected delivery week. Even then, you can still cancel your order.
Payment
The following payment methods are available to you:
Bank Transfer: You transfer the money from your account to our account in advance and receive a cash discount of 3% automatically.
(We offer a cash discount of 3% because payment by bank transfer is the cheapest option for us. Most of our customers use this payment method.)
PayPal or PayPal Express: Simple, safe and quick; especially for foreign customers.
With PayPal (as financial service) we also offer purchasing by direct debit and purchase on account.
Credit Card: Payment using your master- or visa-card. This is also managed by Paypal but you don't need a PayPal account.
All payment methods are shown in detail prior to finishing your order through our online shop. In case of questions, please contact us anytime.
Delivery / Comfort-Delivery
Delivery within Germany is free. (Europe: see below).
Upon confirming your order, your product is manufactured immediately and is ready for delivery after 14-28 days (futons & accessories, not beds).
Afterwards, the product is brought to you by our drivers or a delivery service as fast as possible, which means our futons are usually delivered after 3-5 weeks.
Due to the high order volume, the delivery time for our futons is currently up to 6-8 weeks (after receipt of payment) . We ask for your understanding.
Beds (and other products) from external suppliers can take longer; depending on the supplier up to 12 weeks. We provide information on the delivery time via order confirmation
of the supplier (or on request).
Either way you will receive details on the delivery one week prior by email.
We deliver 80% of our orders with our own delivery vans and drivers - comfortable, clean and on time.
For remote areas and depending on the planned routes, we may also use forwarding or parcel services (for smaller products).
The delivery takes place "franco domicile", meaning the goods are delivered to your house.
Our drivers help you carrying the goods into the house/flat, forwarding drivers usually do too for a tip.
If your flat/house is hard to reach, book the "Into-Your-House Delivery" to bring the goods safely inside. This service costs €49 for Germany and €69 for Switzerland, other countries by request.
Beds and other furniture can be ordered with the Full Service option. For €129 / Germany, 159€ / Suisse, Austria and BeNeLux we assemble your new bed / sofa bed and dispose of the packaging.
Europe
We welcome orders from all over the world. Especially from European countries, because the delivery costs are in good proportion here.
Due to the current crisis all shipping costs have risen, at least temporarily.
>> Levering / Leverans / Entrega / Livraison / Consegna / Dodávka
Suisse, Austria, Netherlands, Belgium, Luxemburg, Liechtenstein, Italy, France, Great Britain, Ireland, Denmark, Sweden, Norway, Finnland, Greece, Slovenia, Croatia, Czechoslovakia, Poland, Lithuania, Spain, Canaries, Japan and USA … and all the goods have been received well.
Delivery to some European Countries can take 1-2 weeks longer. Delivery costs we initially calculate a lump sum. As soon as the order is placed, we check the real costs and charge exactly these. Your order confirmation will then be corrected. The lump sum is calculated for one middle-sized futon plus accessories. Small items will be sent by parcel and considerable cheaper.
If you send us your zip-code we’ll check the real shipping costs before.
Switzerland In Switzerland we also supply by our own service, free in central Swiss (we only charge the customs costs*). In peripheral regions and mountain areas we charge a small delivery fee, is shown in the checkout after entering the address.
* All details are shown on Switzerland Delivery.
Austria Delivery is 35-80€ by region, incl. Toll costs. The valid amount will be displayed after entering the address.
Belgium, The Netherlands and Luxembourg: Delivery costs are generally 40€.
Great Britain Shipping costs are 100-200€, depending on region and product. The checkout will display a lump sum of 150€ first. After receiving the order, we determine the real cost (shipping & customs) and correct the confirmation. Also we invoice the net prices (without German VAT) because you have to pay the British VAT at the customs. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
Spain Shipping costs are 100-200€, depending on region and product. The checkout will display a lump sum of 150€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
Costos de transporte entre € 100 y € 200, dependiendo de la región y los bienes solicitados. En nuestra Tienda en línea inicialmente verá un costo de € 150, cualquier diferencia será reembolsada o solicitada más adelante.
France Shipping costs are 100-200€, depending on region and product. The checkout will display a lump sum of 150€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
... coûte fret supplémentaire 100-200 €, selon la région et le produit. Le système de boutique affiche initialement un montant de 150 €, les écarts seront réclamés ou remboursés.
Italy Shipping costs are 100-200€, depending on region and product. The checkout will display a lump sum of 150€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
... il trasporto costa tra i 100 e i 200 €, a seconda della regione e della merce ordinata. Nel nostro Online-Shop apparirá inizialmente un costo di 150 €, eventuali differenze verranno rimborsate o richieste successivamente.
Portugal Shipping costs are 100-150€, depending on region and product. The checkout will display a lump sum of 100€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
... frete custa cerca de 100€, por Futon. O frete de produtos pequenos, que cabem numa caixa de encomenda (como Futons de até 100cm de largura, travesseiros, cobertores) custa 40€. No nosso Online-Shop é primeiramente cobrada uma taxa fixa de 100€, mas a diferença de preço é corrigida de acordo com seu pedido.
Denmark Shipping costs are 100-200€, depending on region and product. The checkout will display a lump sum of 155€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
In Denmark we recommend to contact our trade partner: Bluemoon
... ekstra fragtomkostninger 100-200 €, afhængig af område og produkt. Butikken Systemet vil i første omgang vise et gebyr på 155€, vil afvigelser hævdes eller refunderet.
Vi anbefaler at købe fra vores handelspartnere: www.Bluemoon.dk København.
Norway Currently we have no forwarder in Norway willing to deliver privat addresses. So we can only offer to parcels by Post (DHL) with small items or to deliver to a customs station in Oslo. Basically we charge you the net prices (without German VAT), you pay the Norwegian VAT at the customs.
Foreløpig har vi ingen speditør i Norge som er villig til å levere private adresser. Så vi kan kun tilby pakker med Post (DHL) med småvarer eller å levere til en tollstasjon i Oslo. I utgangspunktet belaster vi deg nettoprisene (uten tysk moms), du betaler norsk moms i tollen.
Du kan også kontakte vår distributør i Norge, FutoNota.no , som Futons fra vårt sortiment kan levere. (FutoNota.se for customers in Sweden and FutoNota.fi for customers in Finland.)
Sweden Shipping costs are 150-250€, depending on region and product. The checkout will display a lump sum of 180€ first. After receiving the order, we determine the real cost and correct the confirmation. If the costs –we pass on 1:1– are too high for you, you can cancel without any problems.
... extra fraktkostnader 150-250 €, beroende på region och produkt. Butiken som initialt kommer att visa en avgift på 180€, kommer avvikelser göras gällande eller återbetalas.