Revocation right for consumers

(Consumer is any natural person, concluding a legal transaction, which predominantly neither can be classified with your industrial activity nor with your self-employed activity.)

Cancellation Policy

Cancellation Right
You have the right to cancel the contract within 14 days, without giving a reason.

The cancellation period is fourteen days, beginning the day, you or the person designated by you, who is not the carrier, received the ordered and delivered product. 

If the delivery consists of several part deliveries, the period applies to every separate delivery. With the last partial delivery, a cancellation right for the complete order is existent, including the already received goods.

To exercise your right of cancellation you have to inform the Neonatura GmbH, Hohe Straße 60, 44139 Dortmund, Email: mail@neonatura.de / mail@futonwerk.de via a clear statement (e.g a by mail shipped letter, telefax, or Email) about your decision to cancel the contract. You can also use the attached sample-cancellation form

To comply with the cancellation period it sufficient to send us the appropriate notice on the exercise of the cancellation right, before the expiry of the cancellation period.

Consequences of the Right of Cancellation 
If you cancel the contract, we have to refund the payment that we received within this contract, including the shipping costs (except you arranged and paid the delivery on your responsibility and account) immediately and at the latest within fourteen days after the goods is back in our hands. For this repayment, we usually use the same means of payment and payment method as with the original transaction, unless otherwise agreed. The refund is payment-fee-free.

We usually pick up the goods. In any case, we communicate with you, as well as with the delivery about the delivery route and the date of delivery for the return of the goods.

You bear the costs of the return of the goods. The costs for goods not able to be shipped by parcel shipping the costs are between 30€ and 80€, on average about 40€ in Germany, in Switzerland duty fees will be added (89€), throughout Europe, the return shipping costs amount to about the same as the delivery costs, 30-200€.

The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods. 

Exclusion or Extinction Reasons
The right of cancellation is nonexistent for contracts for the delivery of goods, that are not prefabricated and for which production an individual selection or provision by the consumer is essential or which are clearly tailored to the personal needs of the customer, custom-made.

Sample Cancellation Form
Here you can download the form as a PDF-document. If you want to cancel the contract, you can fill out this form and send it to us.